Frequently Asked Questions

If you don’t find the answer to your particular question below, please contact us here. We’re happy to help!

How are shipping charges calculated for my order?

There is a flat rate shipping fee of $15.00 within the contiguous U.S. This includes 1 box of 20lb or under.  Heavier packages or orders requiring multiple boxes will be charged the additional freight that UPS charges.

Is there a limit on the number of items I may order at a time?

We have a no-limit order policy, dependent upon inventory. Back orders are NOT available online, but arrangements can be made by contacting us here.

Which payment methods are accepted at Elanco Promo?

If you use our online shopping cart, your payment will be processed through our credit card processing system MX™ Merchant or charged to the cost center you indicate.

How long will delivery take?

Orders will be processed and shipped within 5-7 business days via UPS or USPS Priority Mail . Apparel will ship within 10-14 business days with the rest of the order.

Will I receive a receipt for my online order?

Yes. A receipt will be generated upon the completion of the payment process.